Return & Refund Policy
Your satisfaction is our goal, we promise to accept customer’s returns and exchanges within 30 days after purchase.
Return & Exchange
1. How do I make a return?
First, e-mail us at customer@Retronize.com and let us know your order number. Then we will provide you with instructions and a return address to ship your setback. All returned items will be inspected to see if you have the qualifications for a refund. Please ensure that the original appearance is not damaged, no stained, and no used. If the goods are damaged due to your improper operation, we refuse to return the goods.
Note: we highly recommend shipping your set via a trackable shipping option, as that can greatly expedite the process.
2. What is the return period?
We provide a refund & exchange period within 30 days of the date that you receive your package.
3. Do I have to pay for the return shipping?
A. Personal Reason: Dislike/Unsuitable for Return
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option because we will not be responsible for lost returns.
B. Quality Problem: Wrong/Damaged Products for Return
No, you don’t need to bear the return shipping costs. Please send us an email with your order number details, also the problem pictures. We will look into the case once we receive your email, then offer you some solutions.
4. How to Exchange?
First, e-mail us at customer@Retronize.com and let us know your order number. Explain why you want to exchange and exchange what. Our customer service will look into the case once we receive your email, then offer you some solutions.
5. Do I have to pay for the exchange shipping?
A. If you want to exchange an item without any quality problem for exchange, please send an email to us at customer@Retronize.com with your order number details. We will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
B. If the item you received has any quality problem, such as wrong or damaged products, you don’t need to pay for the shipping or an exchange. Just send us an email with your order number details, it will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
6. When will I receive my exchange?
We will arrange the new order delivery after we have received, and confirmed that the returned hair products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders. Please use a safe logistics company such as USPS/Postal Office international delivery company, and do as we suggest. Usually, orders take 7-15 business days to be delivered with standard shipping.
Refund
* Once we accept your return request, please return the products to our company at the address provided by customer service. We receive the item and check it. Please be assured that the refund will normally be completed within 7 working days.
* Once your refund is approved, your PayPal account or credit card will receive a refund from us (Within 7 Working days).
* If you still have not received a refund, please check your account number or contact your credit card bank account. It may take several business days for your credit card account to announce your refund details.
* If your refund is delayed or lost, please contact us in time. Our email address is: customer@Retronize.com
Contact Information:
Service Tel: +86 021-57831966
Service Email: customer@retronize.com
Company Address: No.75 Panyu Road, Changning District, Shanghai, China Post Code: 200070